Procedure for an RMA to credit a unit
::heading=When
The client wants to return a unit and will receive a credit. Can only be done after a CSM has authorized it.
Unless we return the unit for investigation, the clients always have to pay for shipping.
::heading=What is needed
- Authorization from the CSM
- SO number or unit serial number
- An SRO number. Consult the procedure related to SROs.
- Return papers. Consult the procedure on how to fill the paperwork.
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