::heading=Where to find the needed documents
The documents needed can be found on Pydio, in this folder. Use the corresponding set of paperwork to prepare your RMA.
- RMA - USA, Mexico for when you need to repatriate something from the USA or Mexico
- RMA - Other Countries for when you need to repatriate something from any other countries
- RMA - Lyon from when you need to repatriate something to our Lyon office
The commercial invoice file has two tabs:
- Commercial Invoice
- Shipping Label
::heading=Commercial Invoice
The cells with a green background are those to be filled by you. The cells with the yellow background are those to be filled by the customer.
- Date: Filled automatically with today's date
- Invoice Number: SRO number, Zendesk Ticket number
- Reason To Export: Pick the reason most relevant to the situation from the list
- No. Units: Filled automatically
- Description of Goods: What is being sent back. Use one line per different unit
- Unit: Number of units in the Description of Goods to be sent back
- Unit Value: Value of the unit when originally sold
- Product ID: Serial numbers of the units to be sent back
- Currency Code: The currency of the country of the customer (EUR for European countries, US for the United States and Mexico, CAD for Canada and Asia)
::heading=Shipping Label
The shipping label will be used by the customer to identify their goods in the box when sending them back. Most of the fields are automatically filled but you need to enter the units or kits that will be sent back and input their serial numbers in the next cell. Use one line for every different item or serialized unit.
::heading=Saving the documents
After the documents have been sent to the customer, we need to save them as documentation or for future use. Store the return papers in the !RMA folder in Pydio.
Make sure you follow the agreed-upon nomenclature of [SRO number] - [Distributor's name] - [Serial number]
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