::heading=Problem
Sometimes, when the customers try to update the firmware of the FT300 directly on the robot, it's doesn't work well.
::heading=Troubleshooting
There is a way to update the firmware manually.
::heading=Solution
There is a way to install the firmware update manually.
Could you connect the FT-300 Sensor to a computer?
To connect the sensor to a computer, simply connect the USB part of the RS485-USB converter to the computer. You can use the robot as a power source or use an external power source that sends a constant 24V-1A current.
Then, you have 2 choices of upgraders:
If you have a computer that is running Windows 10: FT-300 Firmware Upgrader (Windows 10)
If your computer is running below Windows 10: FT-300 Firmware Upgrader (below Windows 10)
Once you have unzipped the folder, simply double-click the "Robotiq_upgrader.exe" and follow the instructions.
Then, once you've completed the firmware upgrade, could you connect the FT-300 Sensor to a computer then start the Visual Demo Software?
Once you've connected the sensor to your computer, can you send me a screenshot of the Visual Demo Software window?
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