David Levasseur
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Activity overview
Latest activity by David Levasseur-
David Levasseur created an article,
Harmonized Standards, Declarations and Certificates
::heading=Context Most of our official declarations like EC and RoHS are listed in the respective product manual or have their own section on the support site when selecting the product in question...
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David Levasseur created an article,
Updating the firmware of my unit
::heading=When We don't recommend updating the firmware if your unit is working as intended as some firmware can modify the behavior of your gripper slightly and incur more issues. If you have any ...
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David Levasseur created an article,
Couplings and cables (UR)
::heading=Context This article lists the different couplings available for UR robots and their respective replacement cable. ::heading=Couplings We have 4 different models of coupling for UR robo...
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David Levasseur created an article,
Error message: The function rq_activate is double defined
::heading=Problem PolyScope returns the following error message: ::heading=Troubleshooting Verify if you have several URCaps installed. Find the URCap that creates triggers the error by uninstal...
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David Levasseur created an article,
Communication delay between a Robotiq gripper and a TM/Omron robot
::heading=Problem There is a communication problem between a Robotiq gripper and a TM/Omron robot. The problem can be just a delay or a request not working (grip check, position...) The duration of...
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David Levasseur created an article,
Required information (Robot diagnostic)
Here is a list of important information when contacting the Robotiq support team: ::important=Gathering this information will speed up the resolution of your problem. If not provided at first, th...
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David Levasseur created an article,
RMA process
This article describe the process of returning a product to Robotiq. ::important=Always contact the support team before returning a product to Robotiq. In case you ever need to return a product...
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David Levasseur created an article,
Contacting the support team
This article explains how to contact the Robotiq support team. ::heading=Purpose The Robotiq support team is there in order to assists partners and end-users. We can help you to determine what is...
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David Levasseur created an article,
Required information for support case (TM/OMRON)
Here is a list of important information when contacting the Robotiq support team: ::important=Gathering this information will speed up the resolution of your problem. If not provided at first, th...
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David Levasseur created an article,
Required information for support case (UR)
Here is a list of important information when contacting the Robotiq support team: ::important=Gathering this information will speed up the resolution of your problem. If not provided at first, th...